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Upgrade and redevelopment of Helpdesk system in hosted Bitrix24

Upgrade and redevelopment of Helpdesk system in hosted Bitrix24

For mobile phone manufacturing company Kisaphone (https://www.kisaphone.com.au/) standard Bitrix24 Helpdesk module was upgraded and redeveloped. We have created handlers on website that send data from webworms to Bitrix24 handler that creates new tickets in Helpdesk and assign responsible technical support team member.

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Integration Cisco Finesse with Bitrix24

Integration Cisco Finesse with Bitrix24

This case has been done for international bank. The task was to integrate CISCO FINESSE telephony with Bitrix24 in order to information about each incoming call go to CRM and bind to Client card or create new Lead if there is no such phone number in CRM.

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Two-way integration Bitrix24 with SMS providers like Twilio, easySMS, SMS.RU

Two-way integration Bitrix24 with SMS providers like Twilio, easySMS, SMS.RU

We have developed app for Bitrix24 that allow two-way communication with your clients. For outgoing sms we are using standard Bitrix24 integration (Twilio and SMS.RU) and our own handler in case easySMS. All outgoing sms are binded to timeline in Lead’s or Contact’s card.


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Leads auto distributing in Bitrix24 CRM based on IP of user who filled a webform on website

Leads auto distributing in Bitrix24 CRM based on IP of user who filled a webform on website

Our client have got several filials in different cities and different managers that operate leads in each city. Client want that each new lead in CRM will be automatically recognized from which city it is and then be transfered to appropriate manager from this city.


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What is CRM system?

What is CRM system?

Customer Relationship Management system (CRM) is a system for manage relationships with your clients. This business software includes a database of contacts and companies that you dealing with and allows you track all events related to your clients (such as calls, emails, meetings, etc.) and create invoices and other documents for them. CRM system as well as has functionality for planning your own activities, create all kinds of reports and sales funnel.

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Effective Lead Management in Bitrix24 CRM

Effective Lead Management in Bitrix24 CRM

Lead is a potential deal, a "cold contact" or interest shown by somebody that can be converted into your buyer as a result of your efficient communication and nurture. E-mail, phone number, different events - all of those can become as initial point for your sales managers.

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Lead Conversion. How To Get More Deals.

Lead Conversion. How To Get More Deals.

You can easily convert your Bitrix24 CRM leads to contacts, companies or deals (or to multiple entities at the same time) keeping leads
both default & custom fields values & activities converted.

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CRM Lead Activities. How To Work With Leads.

CRM Lead Activities. How To Work With Leads.

When the lead passes through CRM sales manager can assign to him different statuses, such as "Initial Enquiry", "Quote Sent", "In Contact", etc. You can add your own statuses on CRM settings in depending on your sales team workflow. If the Lead is successful it can be converted into a Contact, Company, or Deal. If it is a junk Lead so the manager is able to delete it.

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